Location: Remote - New-York/Miami
Reports to: Director of Customer and Partner Success
Applicaster is a leading video solutions provider for broadcasting, media, publishing and sports.
Our no-code SaaS platform for app development combines control, flexibility, and efficiency to drive business performance for some of the leading brands and multiple national & regional broadcasters worldwide. A trusted partner of choice for a growing number of industry solution providers, Applicaster is an approved Apple, Roku, and Comcast Technology Solution partner.
We’re looking for a dynamic and independent Enterprise Technical Success Manager to lead post-sale relationships with our enterprise customers. You’ll become an expert in our platform, guiding clients through the build, launch, and growth phases to ensure they get maximum value.
As a trusted advisor, you’ll manage risks, provide training and QA, and help drive product adoption, satisfaction, and long-term retention — while identifying opportunities for expansion
and renewal.
Responsabilities:
- Become an expert in the Applicaster platform and guide customers to success
- Empower clients to use the platform independently and reach their business goals
- Act as a Scrum Master, managing sprints and roadmaps with internal dev teams
- Bridge between clients and product teams, driving the roadmap with customer insights
- Troubleshoot, QA, and support implementation of features
- Own renewals and reduce churn through proactive account management
- Identify opportunities for growth and expansion within accounts
What you bring:
- 3+ years in technical project management, software delivery, or IT project delivery
- Solid understanding of SDLC, cloud platforms, and system architecture
- Experience working with high-profile clients in fast-paced environments
- Familiarity with agile methodologies (Scrum/Kanban) and tools like JIRA or Asana
- Strong communication skills with both technical and non-technical stakeholders
- Hands-on QA, troubleshooting, and risk management experience
- Ability to juggle multiple projects and priorities with ease
- Must be based in NYC and available for remote work
